Freshly Roasted
Prepared in small batches before dispatch.
From Roast to Door
Returns and Shipping
How your coffee gets to you, and what happens if the delivery story needs a quick rescue.
Last updated: 27 July 2026
Fresh Coffee, Sensible Shipping
Coffee tastes best when it moves quickly from roast day to brew day. We pack orders carefully and send them through courier delivery across South Africa.
Dispatch Timing
- Orders usually leave the roastery within 2-3 business days after payment is verified.
- Orders placed over weekends or public holidays start moving on the next business day.
- If a roast, grind, or stock delay pops up, we will contact you before your order gathers dust.
Delivery Details
Please give us a delivery address where someone can receive the parcel. Coffee cannot wave at the courier from behind a locked gate.
- Delivery fees and courier options will be confirmed during checkout once checkout is connected.
- Courier delivery times vary by area.
- You are responsible for giving accurate delivery and contact details.
Returns
Because roasted coffee is a food product, we cannot accept returns just because the bag has been opened or the flavour is not your usual style.
Some grind selections are prepared specifically for your order rather than held as ready stock. Once grinding has begun, custom-ground coffee may not be eligible for a return or refund because of a change of mind, taste preference, or an incorrectly selected grind if we supplied the grind shown in your order confirmation.
- Contact us if your order arrives damaged, incorrect, defective, or missing an item.
- Keep photos of the parcel and product so we can assess the issue quickly.
- Report delivery or product problems within 7 days of receiving your order.
- The custom-ground coffee limitation does not affect remedies available when we supplied the wrong grind or the product is damaged, defective, or otherwise protected by applicable consumer law.
Exchanges
If we sent the wrong item or grind, we will help correct it. If you selected the wrong grind or bag size, contact us quickly and we will help if preparation has not started. Once coffee has been ground specifically for your order, an exchange may no longer be possible.