Privacy Policy

Your Information Is Not a Side Hustle

We collect only the information we need to run the store, answer questions, process orders, and improve the website. We do not sell your personal information.

Information We May Collect

• Contact details such as your name, email address, phone number, and delivery address.
• Order details such as products, grind choices, quantities, and payment reference information.
• Messages you send through contact or wholesale inquiry forms.
• If you accept optional analytics, basic website information such as pages viewed, approximate region, referring source, device and browser category, and general interactions such as scrolling or outbound-link clicks.

Cookies and Similar Technologies

Cookies and similar technologies are small pieces of data or code used to operate websites, remember preferences, understand usage, and support relevant communications or marketing.

Essential and functional storage helps the website work reliably and remembers choices such as your cart, theme, and cookie preference. It may be used without consent where it is necessary to provide a service you request.

Statistics or analytics technologies help us understand how visitors use the website so we can improve our content, products, and services. We ask for permission before activating optional analytics.

Marketing technologies may be used to measure campaigns, personalise communications, or present relevant offers. If we introduce marketing technologies that require consent, we will update our notice and provide the appropriate choice before activating them.

You can accept or deny optional cookies and change your choice at any time through Cookie settings in the footer. Disabling essential browser storage may affect features such as saved cart contents or preferences.

Analytics Currently in Use

We currently use Google Analytics to understand website traffic and improve the shopping experience. It is disabled by default and loads only after you choose Accept. Advertising storage, ad personalisation, and Google signals are currently disabled.

We configure analytics to avoid collecting information that directly identifies you and do not knowingly send contact details, form messages, full payment details, or other sensitive information to Google Analytics.

Your analytics preference is stored in your browser. Analytics information may be processed by Google as our service provider and is retained according to the settings in our Analytics property.

As the website develops, we may use additional service providers or technologies for analytics, testing, customer experience, advertising, or marketing. We will keep this policy and the consent choices up to date and obtain consent where applicable law requires it.

How We Use It

• To answer your questions and support requests.
• To process, verify, pack, and deliver orders.
• To prevent fraud, troubleshoot payments, and keep the site secure.
• To improve the shopping experience and plan better coffee service.

Payments

Payments are handled through a secure payment provider. We do not store your full card details on this website.

Sharing Information

We only share what is needed with trusted service providers, such as payment processors, couriers, hosting providers, and technical support partners.

We may also share information if required by law or to protect the business, customers, or website.

Your Choices

You can ask us to update, correct, or delete personal information where the law allows it. Some order records may need to be kept for accounting, security, or legal reasons.

How Long We Keep It

Contact, support, dispute, review, and wholesale inquiry messages are kept for up to 24 months so we can answer follow-up questions and keep a practical support history.

Order, fulfillment, and payment-reference records are kept for up to 7 years where accounting, tax, fraud-prevention, dispute, or legal obligations require it. Notification delivery records are kept for up to 24 months. Security and diagnostic logs are kept only as long as needed to investigate abuse, fraud, payment issues, or site reliability problems, unless the law requires longer retention.