Refund Policy

Fair Fixes First

If something is wrong, we want to fix it without making you jump through hoops. Depending on the issue, we may replace the product, resend an item, or refund you.

When a Refund May Apply

• Your order was paid for but cannot be fulfilled.
• We sent the wrong product and cannot correct it with a replacement.
• Your order arrived damaged or defective and the issue is reported with reasonable proof.
• A duplicate payment or payment error is confirmed.

When a Refund May Not Apply

• The coffee has been opened and there is no defect or delivery issue.
• The taste profile is different from your preference, but the product matches the order.
• The coffee was ground specifically for your order and you changed your mind, selected the wrong grind, or no longer want it, provided we supplied the grind shown in your order confirmation.
• The delivery failed because the address or contact details were incorrect.
• The issue is reported too late for us to inspect or verify it properly.

Custom-Ground Coffee

Some grind selections are prepared specifically for your order rather than held as ready stock. Once grinding has begun, we may not be able to approve a change-of-mind return or refund because the coffee cannot be returned to ready stock.

This limitation does not apply if we supplied the wrong grind or if the coffee is damaged, defective, or otherwise qualifies for a remedy under applicable consumer law.

Cancellations

Contact us as soon as possible if you want to cancel. If the order has not been packed and custom grinding has not begun, we will try to stop it in time.

How Refunds Are Paid

Approved refunds are normally returned through the original payment method where possible. Processing times can depend on the payment provider and bank.

How to Request Help

Email us with your order details, payment reference if you have one, photos if the parcel or product is damaged, and a short note explaining what happened.